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How Should I deal with a complaint?
I always think complaints should be seen as an opportunity to shine, your customer will probably have used one of your competitors previously and came to you because of how a complaint was handled. Letâ€™s get something straight things will go wrong, this is the nature of any business.
First you really need to take responsibility for the issue, NOT THE BLAME. It requires careful handling and your customer needs to know it is been dealt with correctly.
So in this order:-
Dead simple, but seems really hard to get right. Keep customers happy and like any other relationship it will flourish.
The Destiny Team